1. Sign in to your customer account on the store.
2. Proceed to checkout.
3. At checkout, apply/select Store credit as a payment method.

You can check your total store credit in your customer account.

1. Confirm you're actually signed in to customer accounts (not checking out as a guest).
2. Avoid accelerated checkout buttons (try standard checkout instead of Shop Pay / express buttons).
3. Confirm it’s a normal checkout (not a draft order, not an edited order).
4. Check currency (the store credit currency must match the checkout currency).
5. Refresh session: log out and back in, then try again (some stores see store credit appear only after a fresh login).

Yes, when the order total is higher than the store credit balance. We applies the full store credit first, then you will pay the remaining balance with another payment method.

No. Friend offers are public incentives (like coupons/freebies). Store credit is issued to a specific customer account, so it’s only supported as an advocate/affiliate reward.